HR Support

•Handled Client communications and direct Employee queries

Worked as HR Support for the inbound call process

• Got the responsibility of as an on floor supervisor within a year , which also involves handling escalations

• Extracting reports and presenting/delivering it to the entire team

• Being from the pilot batch, got the opportunity to train the new joined employees in the same domain and communication.

• Played a major part in implementing and streamlining the process through Process improvement ideas

• Trained on Workday application