Helping design the first evere valuation co-pilot (public sect.)

Arturo Moreira

Design Systems
UI Designer
Product Design Consultant
Figma
Miro
Storybook
Polyloop
Read the case study in full here: 

* 01 / Project Overview

Polyloop, a game-changer in enabling public bodies to evaluate projects and programmes with cutting-edge technology. This can save the public sector significant amounts in reduced expenditure and prioritise better spending. It nurtures actions with impact by aligning with local strategy and global goals and allows you to track your impact in real-time.
MY ROLE
Responsible for the design, research, testing and delivery of new features. Led the Design System creation, implementation and documentation.
THE TEAM
2 designers, 1 product manager, 1 product owner and 6 engineers.
TIMELINE
6 months aprox.

The impact

Empowering teams with AI driven end-to-end outcomes management resulted in...

5%

Budget Improvements

30%

Increase in KPI performance

7x

Increase in Productivity

Strategic alignment and more effective outcomes

Mandated evidence reporting achieved

AI generated content reduces drafting time and need to hire additional costly consultants or PMs

* 02 / Problem statement

Measuring impact is a daunting task. 92% of public spend is not evaluated robustly, only £35 billion out of £432 billion per year according to HM Treasury. The standard model of governance for a country is siloed and sometimes analog. How might we regenerate governance empowering institutions along the way?

Breaking down the problem

The current hierarchical governance structure means decision making is so removed from where the impact is felt (and consequently where some of the best solutions might come from). In fact, not only is there a lack of linkages between levels and silos, our current governance model has a multitude of challenges:
1 - Impact is often lost in the midst of a rigid, outdated approach
A lack of a digital, intuitive tools leads organisations into a rabbit-hole of human dependencies that waste way too much time and money. Data collection is sporadic and it has big gaps.
2 - Strategy and teams alignment relies on humman efforts
There is almost no joined up thinking, coherence or coordinations between siloed departments and organisations who may be striving for similar outcomes.
3 - It's hard for teams to learn or improve since there's no shared data
There is a lack of feedback and evaluation once a project or programme is implemented, making it difficult to understand what success looks like or learn for future iterations.
4 - A lot of the logistical process is repetitive, tedious and prone to human mistakes
There is almost no consistency in how organisations should tackle their goals, write their plans or measure the impact.

* 03 / Process

We kicked off the process with a comprehensive round of stakeholder interviews to quickly become experts in their industry and understand what success would look like for the business. To understand the existing pain points, we did a round of stakeholder interviews, user interviews, and benchmarked the competition.
With all the research completed, as a team we began ideating, in a round of very productive workshops.

Design goals

The experience review also helped us define our focus areas for the redesign.
KEY TAKEAWAYS
To empower our users we must...
Say goodbye to static pdfs and spreadsheets across hundreds of different organisations. This makes it almost impossible to capture relevant data and use it for impactful decision making.
Multi-tasking is a myth
The market demands for an outcomes management, alignment and evaluation tool, all in one place.
Clear design, intuitive
We want to minimise the time spent onboarding users, we need them to stay focused on what matters the most.
Visual
Users must be able to see the impact they're making in the world - locally and globally.
Human
While we can't change the jargon, we aim to make the tedious and repetitive more intuitive and engaging.

* 04 / Solution

Final outcome
We supercharged Polyloop with new features that bridge the gap between policy design and action plan execution with visibly dynamic plan building, capturing feedback from stakeholders and suppliers, standardising outcomes alignment and KPI’s for meaningful evaluations and reporting all in one platform.
Read the case study in full here: 
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