- Implementing User-centred design processes, structures and documentation into a newly established Product team

- Re-working product infrastructure hierarchy to create a system that is suitable for expansion and iteration.

- Building a long-term roadmap to design and build multiple products that came together as a new B2B SaaS platform.

- Researching, designing, testing and building an Analytics product with multiple data dashboards enabling our clients to analyse their integration performances.

- Researching, designing and testing a Creative Studio suite which turned a previously huge internal production effort into a self-serve design tool for clients to create, manage and evaluate their own integrations.

- Running user & stakeholder workshops throughout different projects.

- Usability testing sessions with primary users

- Whiteboard lo-fi wireframes, mid-fi wireframes with Miro and hi-fi designs with Sketch. Prototyping with InVision.

- Rebranding the company giving it a modern aesthetic, expanded colour palette, accessible fonts and clean iconography.

- Creating a global design library to boost efficiency for future design projects.

- Introducing an internal product release process and external product newsletter updates.

- Producing new designs for B2C integrations that boosted our client’s conversion rate by 20%.