WORK EXPERIENCE Jul’21 – Jan’23 with British Telecom, Gurgaon

Re – Appointed the orders of British Telecom and managed open reach customers service providers

 Updated the company database by inputting information from each call and kept every customer field current

 Collaborated with the sales team to develop efficient methods for managing issues with larger revenue customers

 Worked on special short-term projects to offer customized support for new products or products at end-of-life

 Monitored the customer satisfaction levels and developed methods for increasing them

 Assisted in creating ways for delivering excellent customer service to irate or problematic customers