Optimizing Operational Procedures for a Tech Company

Managed day-to-day Operations of 6 LOBs from 2 Verticals and increased performance by 30%

Created and reported weekly & monthly insights and trends to executive level stakeholders

Standardized Operational processes and successfully launched 6 programs to BPO vendor-partners

Collaborated in implementing bigger bags & introduced 3-wheel transportation in the market that reduced cancellations down to 30% gaining a monthly average income of $3000-$6000

Provided insights & analysis on Rider distance cancellations which led to the app radius improvement and better optimization of the shortest rider route navigation between consumer & merchant reduced 80% cancellations of this reason avoiding an average of $19,064 food delivery weekly losses

Had an active role in automating chat response template to help streamline and improve AHT and user experience

Dedicated efforts to study and collaborate with specialized teams in promoting standardization and innovation by prioritizing automation projects, specifically focusing on CRM enhancements such as ChatBot capabilities, & implementing AI Decision Tree workflows.