Enhancing Service Booking Flow

Avitane, a spa and salon center with multiple locations across the UAE, aims to digitize its booking process. They plan to launch a web app that allows users to easily book services and memberships. Additionally, an internal system will be developed for employees to track payments and manage memberships efficiently.

There was nearly a year gap between finishing the Avitane web app designs and starting development due to complications.

Changes were needed to sync the booking flow with the e-commerce module.

Developers faced technical challenges implementing the original design.

There were differences in the booking flow because the desktop version, though suitable for desktop, wasn't mobile-friendly.

We saw an opportunity to enhance the booking flow while the developers were busy implementing other user stories.

Enhance and sync the booking flow across desktop and mobile for a user-friendly experience, addressing technical challenges and necessary changes.

Consistent user experience across both desktop and mobile platforms

Simplified implementation for developers

Streamlined booking flow with one less step

Improved synchronization between the web app and the e-commerce system

Enhanced performance due to a more straightforward design