Quipu Remote Monitoring Tool - UX Design

Expensive health care and lack of medical insurance provide the opportunity for wearable technology to have easy access to medical assistance. Wearable devices allow for health maintenance and, what I am trying to achieve, remote monitoring for caregivers. 

I designed this product to help caregivers remotely monitor their loved ones. It comes with a wearable device and cameras to see loved one's vitals and to see them in public places. It also allows for multi-person sharing so family can stay connected. 

Conducted user research and analyzed data.

Developed user personas, user flows, user journeys, and information architecture.

Synthesized storyboards 

Created low, mid, and high-fidelity prototypes in Figma

Figma

Miro

Vectary 3D

I started by defining my problem. After that was completed, I created a survey for caregivers that asked a series of questions about what technology they currently use, their main struggles when it comes to caregiving, and their willingness to try a product like Qüipu, without sharing the project scope. 

On Miro, I began ideating what functions could make part of the product. I then clustered them into what I believed early on could be content in pages.

After surveying and gathering my data, I was able to have two findings.

Experience

Caregivers come with different levels of expertise.

Some caregivers are new to the lifestyle.

Some caregivers have had many years of experience with caregiving.

Connection

Users who have older parents want to feel connected to them even if they are far away.

Caregivers want to disconnect from their caregiving life when they are away

When making the user personas, I wanted to encapsulate one of the major findings -- Experience. The process I took to make the personas was breaking up the personas into segments. I knew I had experienced and new caregivers. I analyzed both segments, with the survey data, to write up what makes them different from each other. From there, I created the two personas: Caregiver and Caregiver Pro. I also identified where they fit in Maslow's Hierarchy of Needs so that I identify what are their most important values.

I started with making an initial user flow for an onboarding user. Then, I continued with making low-fidelity sketches and a storyboard.

After sketching out my ideas, I brought in my wireframes into Figma to create a low-fidelity wireframe.

As a designer, I find flow charts to be really helpful in visualizing how a function will work out. For instance, here is an example of figuring out how the function of adding secondary caregivers in the app will work.

When I completed most of the high fidelity, I took the app to some user testers. Overall, they liked the product and the idea of it. Here are some points they made:

The app looked clean, but a bit washed out with the white.

They wished that personal status be viewable with an icon and not just a color. 

There should be reassuring notifications that the loved ones made it through the day.

There should be a logo (at the time of the user testing, I did not have a logo).

This is the main page of the app. I created the components in a lavender color to decrease the "washed out" look that my user testers pointed out. This page gives the caregiver an overview of how their person is doing. If something is abnormal, the app will send a notification until that notification is attended. If they have more than one person to care for, they can swipe from one person to another. When clicking on the components, it will give them simple data visualization on what is going on LIVE along with early warnings. All of these vitals would ideally be recorded with a wearable device.

One of my major findings was connection. Caregivers expressed that they wanted to disconnect from caregiving when they were away. I came up with this function of having a "status timer". The caregiver will download the application and the app will learn their behavior for a short amount of time. From there, the application will use services such as geo-location and activity to automatically turn on the caregiver's status. Another way to set up this status timer is by doing it manually as the mockup shows above. I want to help the caregiver, not add work. 

One of my major findings was connection. Non-caregivers expressed a desire to feel connected to their family. I created the family function where the caregiver can grant access to chosen family members to see the loved one's data. They automatically only get access to simple vitals, however, if the caregiver is comfortable, they can be granted more vitals to view.

This project was created for my senior year capstone project at Texas A&M University. I was able to facilitate the entire project on my own with the help of my mentors Karen Van Every and Samantha Scott. This project showed me the importance of teamwork and how different perspectives are needed. I learned that I can work on my own and that I can constantly ask for help when I need feedback or advice, which is something no one should shy away from.