Implementing Data-Driven Quality Assurance Strategies
Mark Joshua Marcos
Project Manager
COO
Operations Manager
G Suite
Jira
Power BI
X (formerly Twitter)
TaskUs | July 2019 - December 2021
Managed quality performance for two (2) sites - PH & US where quality performance and accuracy overall was always at 99%
Spearheaded projects which led to the creation of 2 additional programs that increased company profitability
Helped develop and introduce new Quality Tools such as Maestro and Playvox which provided better insights, trends, and analysis
Overseen Lean & Innovation groups which led to the creation of new tool features which boosted productivity by 50%, quality performance from 87% to 99%, and helped saved client costing by $30,000 yearly
