Profile & Account
What should I do after I sign up?
Can I add the companies, brands, and agencies that I've worked with?
How do I delete my account?
How long does it take to set up my profile?
Do I have to be a certain age to sign up and use Contra?
How do I change the email associated with my account?
What does it mean to be verified on Contra?
Why do I have to wait to unlock all of Contra's features?
How does Contra process payouts?
What fees does Contra charge for payouts?
My country isn't supported, but I have a business with a US bank account, can I use that?
My ID verification is failing, what should I do?
What countries does Contra support for payouts?
How are my payouts secured?
What does Contra do with my data?
How does Contra make money?
If I require further payout assistance who can I contact for support?
How do payments work for weekly and monthly recurring projects?
How much does it cost to send a proposal?
How do Milestone projects work?
How do Milestone payments work?
What happens if I don’t meet the due dates for Milestone projects?
How do I cancel a project?
Are upfront payments refundable?
Can I get paid upfront when I send a proposal?
Can I edit a Milestone project's terms?
What project types does Contra support?
How do I send a proposal?
Does the person I invite need a Contra account?
I accidentally clicked ‘Not Interested’ on an opportunity. How can I find that opportunity again?
How can I find opportunities more specific to me?
How do I apply to opportunities from the Discover tab?
How do I view opportunities I’ve applied to?
What are ‘Matched Opportunities’?
Do I need to match all of the listed skills to apply?
Are the budgets and timelines on the opportunity cards guaranteed?
Why does my feed look empty?
Why am I not able to view the Discover page?
For Independent Professionals
Payouts for Independents
How long does it take for a payout to be reflected in my bank account?
Can I delete my payout information at any time while using the Contra platform?
If a client stops responding after a project has been submitted, will I still receive my payment?
What's the difference between "Balance Available" and "Projected Total Balance"?
Can I cancel a project that is in progress?
What can I do if my withdrawals are failing?
Why is my country of residence not supported for payments?
How do manual payouts work on Contra?
How do I cancel or dispute a project?
Work Preferences & Availability
What is Availability?
Why should I set my availability?
How do I set my Availability?
I don’t see a tool I use listed. What should I do?
Will setting Work Preferences disqualify me from any opportunities?
I don’t see my language or timezone listed. What should I do?
What are Work Preferences?
Can I schedule my availability in advance?
Where can I access Work Preferences?
Why should I update my Work Preferences?
How do I recover USDC sent to the wrong blockchain?
Is crypto safe to use?
How do I set up an Ethereum USDC wallet?
Does Contra make a profit from exchange fees?
What is USDC?
Will Contra ever ask for my private key or seed phrase?
Are Crypto payments available in my country?
What blockchain network does Contra use for crypto transactions?
Why use crypto on Contra?
How can I check how much gas fees are?
What are Network fees?
What is the difference between USDC and USDT?
What is a stablecoin?
How do I report taxes from payments received via USDC on Contra?
What happens if money gets sent to the wrong USDC address?
Does my preferred crypto exchange offer USDC withdrawals?
How come I never received my crypto payout?