Freelancers using Siebel
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Matthew Bennett
Partnered with J:COM executives in Japan on a major CRM transformation, beginning with six months of requirements gathering and business-process analysis and leading into the replacement of Siebel with Amdocs CRM. The resulting solution supported more than 2,000 users and represented approximately $50 million in products and services. My role centered on understanding the business problem, translating executive and operational needs into a workable CRM solution, and coordinating the organizations required to deliver it.
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