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Anshul Verma's avatar
Anshul Verma
Chandigarh, India
Customer Success | Customer Support | Business Growth
New to Contra
Customer Success | Customer Support | Business Growth
Cover image for As a Technical Support Team
As a Technical Support Team Member at KMG Infotech, I was part of the dedicated support team serving Great American Insurance Company (GAIC). My role focused on providing technical support for the client's internal business applications, troubleshooting user-reported issues, and ensuring minimal disruption to day-to-day operations. I collaborated with internal teams to investigate technical problems, prioritize and manage escalated incidents, communicate updates to stakeholders, and ensure timely issue resolution. I also contributed to process documentation, knowledge sharing, and continuous improvements to enhance the overall support experience and operational efficiency.
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Cover image for As part of the customer
As part of the customer support team at Health BioTech Limited, I was responsible for delivering exceptional after-sales support and ensuring a seamless customer experience throughout the post-purchase journey. My role involved handling customer inquiries, resolving product- and service-related concerns, coordinating with internal teams for timely issue resolution, and maintaining consistent communication with customers. I focused on building trust, improving customer satisfaction, and strengthening long-term customer relationships through responsive and solution-oriented support. This experience enhanced the overall after-sales process by promoting proactive communication, efficient issue handling, and a customer-first approach that contributed to higher customer confidence and service quality.
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Cover image for As a Customer Support Manager
As a Customer Support Manager at AirMail Services (AMS), I managed end-to-end customer support for an online medication ordering platform, providing assistance through phone, email, and live chat. My responsibilities included handling customer inquiries, processing medication orders, resolving payment and delivery issues, coordinating with internal teams, and ensuring timely communication throughout the customer journey. I focused on delivering accurate, empathetic, and efficient support while maintaining high service standards. This experience helped streamline support workflows, improve response consistency across multiple channels, and contribute to a positive customer experience in a fast-paced healthcare environment.
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Cover image for As part of Garud AI's
As part of Garud AI's growth journey, I focused on designing a structured customer support framework to ensure efficient issue resolution, faster response times, and a consistent customer experience. The project involved creating support workflows, defining escalation processes, improving communication standards, and building a scalable support structure for future deployments. The objective was to establish a customer-centric support operation capable of handling technical queries, implementation assistance, and post-deployment support efficiently. This work also included identifying opportunities for process automation, knowledge management, SLA planning, and performance tracking to help deliver a seamless customer experience as the platform scales.
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John Carlie Buluran's avatar
John Carlie Buluran
Manila, Philippines
Customer Support Professional | Efficient Admin Assistant
Customer Support Professional | Efficient Admin Assistant
Cover image for Customer and Technical Care Expert (T-Mobile)
Customer and Technical Care Expert (T-Mobile)
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Cover image for Customer Care Representative (Aetna Med D Offshore)
Customer Care Representative (Aetna Med D Offshore)
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Cover image for T1 Risk and T1 User Safety
T1 Risk and T1 User Safety
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Cover image for Reservations Desk Agent (United Airlines)
Reservations Desk Agent (United Airlines)
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11
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Isaac Emanuel Erazo Guzmán's avatar
Isaac Emanuel Erazo Guzmán
San Pedro Sula, Honduras
Efficient Virtual Assistant and Data Entry Specialist
Efficient Virtual Assistant and Data Entry Specialist
Cover image for Enhancing Ecommerce Customer Service: 5 Best Practices For Succ…
Enhancing Ecommerce Customer Service: 5 Best Practices For Succ…
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Cover image for A Comprehensive Guide to Starting Data Entry Projects
A Comprehensive Guide to Starting Data Entry Projects
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Cover image for Top 10 Time Management Tips for Virtual Assistants
Top 10 Time Management Tips for Virtual Assistants
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Mohammad Wasil's avatar
Mohammad Wasil
India
Empathetic Customer & Tech Support Specialist
Empathetic Customer & Tech Support Specialist
Cover image for Maintaining High Customer Satisfaction
Maintaining High Customer Satisfaction
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Cover image for Technical Supprt Specialist | Dell
Technical Supprt Specialist | Dell
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Cover image for Technical Troubleshooting for SaaS Product
Technical Troubleshooting for SaaS Product
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khaled alzahhar's avatar
khaled alzahhar
Dubai - United Arab Emirates
IT\Software Project Manager - Scrum Master
IT\Software Project Manager - Scrum Master
Cover image for Belremaitha Club Call Center
Belremaitha Club Call Center
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Cover image for Bel Remaitha Member App
Bel Remaitha Member App
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Cover image for Fintech App
Fintech App
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6
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