Freelancers using Genesys PureCloud in Robstown
Freelancers using Genesys PureCloud in Robstown
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Pete Ruggiero
Robstown, USA
Customer service expert, 4 yrs workforce management
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Customer service expert, 4 yrs workforce management
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Project title: Escalation Resolution & Customer Retention — Sprint Supervisor Team
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Rehab to Remote Ops | 20+ Years Managing People & Schedules
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I'm opening up 10 hours a week for part-time freelance work, and I'd love to put that time to good use. My background blends two very different worlds: 15+ years in customer service and workforce management (including leading the WFM response to a major system-wide outage), and 12 years as an Occupational Therapy Assistant and Rehab Director, running a full rehabilitation department. What that means for you: someone who's genuinely good under pressure, detail-oriented, and comfortable managing people, schedules, or complex client situations — whether that's customer support, scheduling/operations, virtual assistant work, or care coordination. If you or someone you know needs reliable, experienced part-time help, I'd love to talk. Happy to share more about my background or jump on a quick call. #OpenToWork #FreelanceWork #CustomerService #WorkforceManagement #RemoteWork
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Rehab Program Coordination
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