Projects using Google Docs in Oshkosh
Projects using Google Docs in Oshkosh
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Michelle Pfeffer
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Efficiency requires documentation. For this project, I translated complex, unwritten operational habits into a "Single Source of Truth" manual. I mapped out every internal process—from client onboarding to billing cycles—with medical-level precision. Created a comprehensive SOP library that allowed for the seamless onboarding of two new team members and ensured the business could run with zero-error precision during the founder’s extended absence.
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