Freelancers using Jira in MontrealFreelancers using Jira in Montreal
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Hicham Moutahir's avatar
Hicham Moutahir
pro
Montreal, Canada
UX Audits & Product Design for Growing SaaS Teams
UX Audits & Product Design for Growing SaaS Teams
Cover image for Project type: Homepage UX revamp App:
Project type: Homepage UX revamp App: JSU https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows Problem: JSU was experiencing a large user drop off from Sign up moment to Set up moment. Users would land on the homepage confused, unsure what is the next step after installing. Current homepage had too many buttons and distractions that would make users feel overwhelmed and want to give up. Solution: I built a standardized homepage pattern for first time users (Getting Started pages) with clear CTAs, links to documentation and examples they use to quickly start using the app. I also designed a library of plug and play automation templates. After 12 months, we measured a 21% increase in active users.
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Cover image for Project type: Feature Redesign App: JMWE
Project type: Feature Redesign App: JMWE - https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe Problem: JMWE was experiencing a large user drop off from Sign up moment to Habit. Users could see the value of the app, but they felt it was not very intuitive for non technical users. Solution: I redesigned the way users setup automations, allowing them to use an intuitive visual workflow builder. After 12 months, we measured a 32% increase in user adoption.
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Cover image for 32% increase in User Satisfaction for Jira Automation SaaS tool
32% increase in User Satisfaction for Jira Automation SaaS tool
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Cover image for Increasing Retention with a Templates
Increasing Retention with a Templates Library (SaaS Growth Experiment) Overview: JMWE users were dropping off after installation because they were starting from a blank state. Many didn’t know what to build first. I designed and shipped a Templates Library of top automation use cases to help users apply proven patterns in one click instead of configuring everything manually. The problem: - High friction at first setup - Blank canvas slowed time-to-value - Retention plateauing The solution: - Identified the most common high-value automation patterns - Designed a curated templates entry point inside the app - Allowed users to prefill and apply configurations instantly Impact: - Contributed to measurable churn reduction (1–2%) - Increased engagement with advanced automation features
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Jira(3)
Pierre Tardivo Martin's avatar
Pierre Tardivo Martin
Montreal, Canada
Experienced Project Manager and Consultant
Experienced Project Manager and Consultant
Cover image for Business Technology Consultant, Retail Tech
Business Technology Consultant, Retail Tech
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Cover image for Overseeing Security Projects at Financial Institution
Overseeing Security Projects at Financial Institution
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Cover image for Entrepreneurial Projects
Entrepreneurial Projects
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