Business Analysis Projects in MiamiBusiness Analysis Projects in MiamiEmployee & Client Churn Cost Calculator for Founder-Led Businesses
Built a retention cost calculator that helps leaders quantify what silent churn is already costing the business - across people, clients, and revenue - so they can see the infrastructure gap before it gets more expensive.
Overview
Most leaders know churn is expensive. What they usually do not know is which exits are quietly eroding margin, dragging down delivery, or slowing revenue compounding until the damage is already done. I built this calculator to make the cost visible so retention stops being treated like a vague people issue and starts being addressed like the infrastructure problem it is.
Problem Section
The problem was not a lack of concern. It was a lack of visibility. Leaders could feel that employee turnover and client churn were costing them, but they did not have a fast, usable way to translate that loss into dollars, risk, and business consequence. Without that number, most retention decisions stay reactive.
What I built
A retention cost calculator that estimates the financial impact of employee exits and client churn
A decision-support tool that turns silent churn into a visible business number
A practical way for leaders to connect retention risk to margin, delivery pressure, and revenue compounding
A credibility asset that supports audits, diagnostics, and larger retention infrastructure conversations
My Role
I designed the logic, framing, and user experience behind the calculator so the output would do more than show a number. It needed to help a leader understand what the number meant, why it mattered, and which kind of retention infrastructure gap it pointed to.
Outcome
The result is a tool that helps companies move from “we know churn is a problem” to “we can see what this is costing us and why fixing it matters now.” It makes the invisible cost of turnover easier to name, easier to prioritize, and easier to act on.
