Freelancers using Microsoft Office 365 in IndiaFreelancers using Microsoft Office 365 in India
ProjectsPeople
Anshul Verma's avatar
Anshul Verma
Chandigarh, India
Customer Success | Customer Support | Business Growth
New to Contra
Customer Success | Customer Support | Business Growth
Cover image for As part of the customer
As part of the customer support team at Health BioTech Limited, I was responsible for delivering exceptional after-sales support and ensuring a seamless customer experience throughout the post-purchase journey. My role involved handling customer inquiries, resolving product- and service-related concerns, coordinating with internal teams for timely issue resolution, and maintaining consistent communication with customers. I focused on building trust, improving customer satisfaction, and strengthening long-term customer relationships through responsive and solution-oriented support. This experience enhanced the overall after-sales process by promoting proactive communication, efficient issue handling, and a customer-first approach that contributed to higher customer confidence and service quality.
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Cover image for As a Customer Support Manager
As a Customer Support Manager at AirMail Services (AMS), I managed end-to-end customer support for an online medication ordering platform, providing assistance through phone, email, and live chat. My responsibilities included handling customer inquiries, processing medication orders, resolving payment and delivery issues, coordinating with internal teams, and ensuring timely communication throughout the customer journey. I focused on delivering accurate, empathetic, and efficient support while maintaining high service standards. This experience helped streamline support workflows, improve response consistency across multiple channels, and contribute to a positive customer experience in a fast-paced healthcare environment.
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Cover image for As a Technical Support Team
As a Technical Support Team Member at KMG Infotech, I was part of the dedicated support team serving Great American Insurance Company (GAIC). My role focused on providing technical support for the client's internal business applications, troubleshooting user-reported issues, and ensuring minimal disruption to day-to-day operations. I collaborated with internal teams to investigate technical problems, prioritize and manage escalated incidents, communicate updates to stakeholders, and ensure timely issue resolution. I also contributed to process documentation, knowledge sharing, and continuous improvements to enhance the overall support experience and operational efficiency.
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Cover image for As part of Garud AI's
As part of Garud AI's growth journey, I focused on designing a structured customer support framework to ensure efficient issue resolution, faster response times, and a consistent customer experience. The project involved creating support workflows, defining escalation processes, improving communication standards, and building a scalable support structure for future deployments. The objective was to establish a customer-centric support operation capable of handling technical queries, implementation assistance, and post-deployment support efficiently. This work also included identifying opportunities for process automation, knowledge management, SLA planning, and performance tracking to help deliver a seamless customer experience as the platform scales.
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Microsoft Office 365(3)
Aditya J's avatar
Aditya J
Delhi, India
SEO Certified Writer- Writes for Geeks for Geeks
SEO Certified Writer- Writes for Geeks for Geeks
Cover image for A GFG article talking about using Timeshift with BTRFS in Fedora
A GFG article talking about using Timeshift with BTRFS in Fedora
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Cover image for Article for Geeks for Geeks on Portmaster Firewall
Article for Geeks for Geeks on Portmaster Firewall
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Cover image for Geeks for Geeks article on verifying checksums on Linux.
Geeks for Geeks article on verifying checksums on Linux.
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34
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Microsoft Office 365(3)
Parv _WebDeveloper's avatar
Parv _WebDeveloper
Rajasthan, India
📧 Web developement +SMM = Your Success
📧 Web developement +SMM = Your Success
Cover image for WHY THESE BOOKS MAKE YOU MILLIONAIRE , TRY EM''
WHY THESE BOOKS MAKE YOU MILLIONAIRE , TRY EM''
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Cover image for TOP 5 MOST PAID IN BOLLYWOOD FILM INDUSTURY BY IMDB
TOP 5 MOST PAID IN BOLLYWOOD FILM INDUSTURY BY IMDB
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13
Cover image for 10 POINTS FOR YOU TO STAY FIT
10 POINTS FOR YOU TO STAY FIT
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Microsoft Office 365(3)
Raja Ashokkumar's avatar
Raja Ashokkumar
Chennai, India
Business Consultant | Analyst | Writer
Business Consultant | Analyst | Writer
Cover image for Business Process Optimization
Business Process Optimization
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Cover image for Startup Consulting
Startup Consulting
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Cover image for Business Analyst
Business Analyst
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Cover image for Business Plan Consulting
Business Plan Consulting
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Microsoft Office 365(4)