Projects using Google Workspace Studio in ChandigarhProjects using Google Workspace Studio in ChandigarhAs a Customer Support Manager at AirMail Services (AMS), I managed end-to-end customer support for an online medication ordering platform, providing assistance through phone, email, and live chat.
My responsibilities included handling customer inquiries, processing medication orders, resolving payment and delivery issues, coordinating with internal teams, and ensuring timely communication throughout the customer journey. I focused on delivering accurate, empathetic, and efficient support while maintaining high service standards.
This experience helped streamline support workflows, improve response consistency across multiple channels, and contribute to a positive customer experience in a fast-paced healthcare environment. As part of Garud AI's growth journey, I focused on designing a structured customer support framework to ensure efficient issue resolution, faster response times, and a consistent customer experience.
The project involved creating support workflows, defining escalation processes, improving communication standards, and building a scalable support structure for future deployments. The objective was to establish a customer-centric support operation capable of handling technical queries, implementation assistance, and post-deployment support efficiently.
This work also included identifying opportunities for process automation, knowledge management, SLA planning, and performance tracking to help deliver a seamless customer experience as the platform scales.
