Freelancers using ServiceNow in Bengaluru
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Rahul Kumar
Bengaluru, India
PMP® | Lean Six Sigma Black Belt | ISO 9001 Specialist
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PMP® | Lean Six Sigma Black Belt | ISO 9001 Specialist
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Enterprise Operations Automation & MTTR Reduction
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3
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Do you want to move beyond ad-hoc improvements and build a sustainable culture of Operational Excellence? I help organizations design strategy-aligned OpEx frameworks that translate leadership intent into measurable execution, not slideware. With years of global experience across IT services, SaaS, manufacturing, healthcare, logistics, and regulated environments, I have: Designed OpEx frameworks delivering 15–20% productivity gains Built KPI systems that connect strategy → execution → outcomes Established governance models that sustain continuous improvement Led enterprise transformations across regulated and fast-growth environments My approach blends PMP, Lean, Six Sigma, governance design, and performance management to create systems that scale and sustain—without bureaucracy. 🔹 What You’ll Receive Current-state operational & KPI assessment Strategy-aligned OpEx roadmap with milestones Governance & reporting framework KPI hierarchy and performance cadence Continuous improvement operating model Final, executive-ready roadmap with timelines & metrics IndustryBiotech, Ecommerce, Logistics & Supply Chain Management, Manufacturing & Storage, Telecommunications
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ISO 9001 Inventory & QMS Control System
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Enterprise FCR Optimization & ITIL Reengineering
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30
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