Projects using Google App Script in BaghdadProjects using Google App Script in Baghdad
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Cover image for Built an AI-powered customer support
Built an AI-powered customer support chatbot for Fontty Games from the ground up. Designed the system prompt architecture, intent scoping, and structured JSON output pipeline using the DeepSeek API. The assistant — Sir Alfonzo Quareno IV — handles game inquiries across three titles and escalates flagged cases (refunds, bug reports, collabs, and more) by collecting user data conversationally and logging it automatically to Google Sheets via a custom Apps Script webhook🔥. Key engineering decisions: Structured JSON output enforced via response_format to guarantee parseable replies Stateless service with conversation history managed per session on the frontend Escalation logic driven entirely by model output — no hardcoded UI triggers Prompt designed to resist persona attacks, scope creep, and language confusion Built on Blazor Server with MudBlazor for the frontend.
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