Freelance Technical Writers in İstanbul
Freelance Technical Writers in İstanbul
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İstanbul, Turkey
Web Dev with a Passion for Perfection 🚀
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Web Dev with a Passion for Perfection 🚀
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Web3: How It’s Changing the Marketing Game
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2
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Modern SaaS Landing Page Development
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3
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Comfy Store
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3
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Sport Center - Responsive Fitness Website
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4
Technical Writer
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Simay Aydin
İstanbul, Turkey
Customer Operations & Support Strategy Consultant
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Customer Operations & Support Strategy Consultant
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Building knowledge systems that reduce key-person dependency I’ve led the creation of internal and external knowledge bases that: -Improve agent confidence and onboarding speed -Reduce repetitive tickets -Ensure consistent customer communication Good documentation is an operational asset, not a “nice to have.”
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Available for short-term and fractional customer operations work I’m currently available for: -Customer support & operations audits -Short-term execution and stabilization -Fractional leadership during growth or transition I work with SaaS and B2B teams globally, focusing on fast, pragmatic impact across people, process, and technology.
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Improving onboarding and early product adoption I’ve partnered with Product and Customer Success teams to: -Identify onboarding friction points -Improve in-product guidance and support touch-points -Collect structured feedback during early usage Better onboarding reduces support volume and increases long-term customer success.
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Turning support insights into product improvements Support teams are often the richest source of product insight. I’ve implemented processes to: -Collect structured customer feedback -Surface recurring issues to Product teams -Close the loop with customers after improvements This improves trust and makes support part of the product feedback cycle.
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