Ever Had Stripe Flag a Client Payment? How did you handle it? Here’s How I Handled My First One T...Ever Had Stripe Flag a Client Payment? How did you handle it? Here’s How I Handled My First One T...
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
Stephanie | 's avatar
Stephanie | stephaniehq.com
max
• Nov 27
Ever Had Stripe Flag a Client Payment? How did you handle it?
Here’s How I Handled My First One
This week, Contra messaged me saying Stripe flagged a new client’s payment with a higher-than-usual risk score. The payment went through fine, but the system suggested a slightly higher chargeback risk.
I chose full transparency.
Here’s what I sent the client (calm and friendly):
→ Payment received with no issues → Stripe flagged her account → Might be worth checking with Stripe → Our project timeline is still on track
Why transparency? → It builds trust → Protects both sides → Prevents misunderstandings → Gives me documentation → And honestly, it just felt right
I’ve never had a chargeback in my entire freelance career… so let’s hope my streak stays at zero!
Post image
Back to feed
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started