Call center process revamping
Developed retail channel by leading regional team for e-commerce white labeled solution enabled for wallet cash-in cash-out and utility bills payments solution
Executive Trainer
Customer Support Representative
COO
Active Directory
Microsoft Office 365
Contact Center migration from Avaya to Huawei IPCC
Worked as CFT on behalf of Telenor Pakistan for migration of contact center from Avaya to Huawei IPCC without any downtime
Customer Success Manager
Customer Support Representative
Avaya
Genesys